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Having an ongoing relationship with your personal doctor, or primary care provider (PCP), is one of the most important things you can do for your health. To find a PCP near you, sign in to your account and use the provider search tool. You can also give us a call, and we'll help you find one.
Make appointments for any preventive care visits you need, such as your Annual Wellness Visit, vaccines and screenings. With Regence, most preventive care is covered at no cost when you go to an in-network provider. See what’s covered so you can find care and get scheduled.
Your Regence Medicare Advantage plan comes with lots of extra benefits, like the Silver&Fit® program; $0 routine dental, vision and hearing; and more. Your plan also offers behavioral and mental health coverage. Sign in to your account to view all your plan benefits.
With the Healthy Rewards program, included in your Regence Medicare Advantage plan, you can earn rewards when you complete select health services during the year, such as $50 in rewards for getting your Annual Wellness Visit and $15 in rewards for your flu vaccine. Learn more about Healthy Rewards and how to earn and redeem them.
For urgent and emergency care, you can go to any facility and get in-network coverage. For other types of care, your network coverage depends on what type of Medicare plan you have.
If you have a Medicare Advantage HMO plan, you can only visit doctors in your plan’s network.
If you have a Medicare Advantage PPO plan, you can go out of network, but you’ll save money when seeing doctors in your network.
It’s easy to check whether providers are in your network. Just sign in to your account and use the provider search tool (get a step-by-step on how to use it).
Explore your prescription drug coverage
✔ Check on prior authorization
If you're new to Regence and have any ongoing treatments that require prior authorization (PA) for coverage, we'll carry over your PA for 90 days. Be sure to ask your provider to submit a new PA request to us within this time frame.
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✔ Share your health information
If there's someone you'd like to have permission to communicate with us about your health care, complete the Authorization to Disclose Protected Health Information.
View the form
✔ Get support for caregivers
If there’s someone who’s caring for you, we can help them get the support they need. We’re here to connect them to services and answer all their questions.
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✔ Choose preferences & sign up for communications
Go paperless and get documents like your EOB (explanation of benefits) statements and ANOC (Annual Notice of Change) electronically, plus sign up for text and email updates.
Choose your preferences
If you need new member support or have questions, sign in and chat online or reach out to Customer Service at 1-800-541-8981. TTY users should call 711. Our hours are 8 a.m. to 8 p.m. Monday through Friday. From Oct. 1 through March 31, we're available 8 a.m. to 8 p.m. seven days a week.
Amazon Pharmacy is a separate company that provides pharmacy services. Doctor On Demand is a separate company that provides telehealth services. The Silver&Fit program is provided by American Specialty Health Fitness, Inc. (ASH Fitness), a subsidiary of American Specialty Health Incorporated (ASH). Silver&Fit is a registered trademark of ASH and used with permission herein. American Specialty Health is a separate company that provides discount wellness programs.
Last updated 01/01/2025
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